The following sections provide comprehensive information regarding the processing of your personal data. This data may be gathered through your interaction with our website or as a result of our service provision. The collection and processing of your personal data are essential for you to access the full range of services offered on our site. Data processing encompasses activities such as collection, organization, storage, analysis, and deletion, and is conducted in adherence to the principles of legality and fairness, as mandated by applicable laws and EU Regulation 2016/679. This privacy notice aims to inform you about the data we collect, the rationale for such collection, and your rights pertaining to data processing.

Owner of the Treatment

The Owner of the Treatment of your personal data is SPN EXPRESS SRL with legal offices at VIA DELLA ZARGA 10, 38015 Lavis (TN), Italy, VAT no. 02700710227, Tax code 02700710227.

For more information, please contact us using the following addresses:

Tel: +39 324939720

E-Mail: info@spn-express.com

PEC: spnexpress@legalmail.it

Internet: www.spn-express.com

Purposes of the treatment

We treat your data for the following purposes:

• To fulfil legal obligations related to road freight transport (e.g., transport documentation, customs declarations).
• To fulfil contractual obligations related to providing road freight transport services (e.g., delivery, logistics).
• To manage and process orders and requests for transport services.
• To coordinate and optimize transport operations.
• To monitor system efficiency and track shipments.
• To manage billing and payments.
• To communicate with customers, partners, and suppliers.
• To maintain records for accounting and tax purposes.
• To safeguard our obligations (e.g., payments, insurance claims).
• To ascertain the level of satisfaction for the quality of the services offered.

Purposes of the Treatment

We treat your data for the following purposes:

• To fulfil legal obligations related to road freight transport (e.g., transport documentation, customs declarations).
• To fulfil contractual obligations related to providing road freight transport services (e.g., delivery, logistics).
• To manage and process orders and requests for transport services.
• To coordinate and optimize transport operations.
• To monitor system efficiency and track shipments.
• To manage billing and payments.
• To communicate with customers, partners, and suppliers.
• To maintain records for accounting and tax purposes.
• To safeguard our obligations (e.g., payments, insurance claims).
• To ascertain the level of satisfaction for the quality of the services offered.

Type of Treatment

Your personal data are treated manually and electronically, mainly through the use of automated processes, depending on the objectives. We use databases and computerized platforms that may be managed by both us and third parties. Each type of treatment guarantees the respect and the confidentiality of the data treated. We store data and general information in databases and servers as log files. To provide efficient and reliable transport services, we collect and process data, which may include:  

• Contact information (e.g., name, address, phone number, email address) of senders, recipients, and relevant parties.
• Shipment details (e.g., pick-up and delivery locations, goods description, weight, dimensions).
• Vehicle and driver information (e.g., license plate, driver’s license, GPS location).
• Financial information (e.g., billing and payment details).
• Technical data (e.g., website access information, IP address) for website operation and security.

The legal basis for this treatment is article 6 of the GDPR, including:

• Article 6(1)(b) – processing is necessary for the performance of a contract;
• Article 6(1)(c) – processing is necessary for compliance with a legal obligation;
• Article 6(1)(f) – processing is necessary for legitimate interests.  

Computerized systems and management software may automatically collect and/or manage data.

Data collection may start in anonymous format, and later be processed to ensure data protection.

Period of Data Conservation

In compliance with current laws, SPN EXPRESS SRL has defined different periods of data conservation:

• For handling inquiries, data will be stored as long as necessary to process the request.
• For website navigation, data will be stored as long as necessary to fulfill requests.
• For transport operations, data will be treated as long as necessary to fulfill the transport contract and legal requirements.
• For internal management, data will be treated in line with legal requirements.
• For disputes and litigations, data will be stored for the necessary time and within applicable prescription limits.

Use of Cookies

SPN EXPRESS SRL uses cookies to improve website navigation. Cookies are text files stored on the visitor’s computer. Storage is necessary for access recognition. Cookies can be deleted through browser settings, or browser settings can prevent future storage. Disabling cookies may limit website functionality. More information is available in our dedicated cookie policy.

Contact Form

If you contact us via the website contact form, you will be asked to enter personal data. This is necessary to process your query. Mandatory fields are marked. Entering other data is at your discretion. Failure to enter mandatory data may result in our inability to respond. Sending a contact form constitutes acceptance of data treatment. Data are stored for the time necessary to process the request.

Profiling

SPN EXPRESS SRL may engage in profiling for marketing activities with third-party agreements.

Collaboration with Third Parties

SPN EXPRESS SRL ensures that third-party suppliers apply the same privacy standards. Third parties guarantee that data are not stored or used for other purposes. Email addresses may be encrypted using hashing.

Data may be transferred to non-EEC countries. If this occurs, SPN EXPRESS SRL will ensure appropriate safety standards.

Disclosure of Your Data

Personal data may be disclosed to:

• Subcontractors and partners in the transport process.
• IT service providers, payment processors, and analysis services.
• Public authorities, if required by law.
• Credit institutions.
• Legal, administrative, and fiscal consultants.

User Rights

You may exercise your rights by sending a written request to SPN EXPRESS SRL at VIA DELLA ZARGA 10, 38015 Lavis (TN), Italy. You have the right to obtain a copy of your data.

SPN EXPRESS SRL may store data for legal purposes. You may contact data protection authorities or take legal action if you believe your rights have been violated.

Your rights include:

• Right to confirmation of data treatment.
• Right to information.
• Right to correction.
• Right to cancellation.
• Right to limitation of treatment.
• Right to data portability.
• Right to object.
• Rights regarding automated decisions.
• Right to withdraw consent.

Place of the Data Treatment

Data treatment occurs within SPN EXPRESS SRL’s working structures. Contractual activities will take place in an EU or EEC country.

Transfers to other countries require customer approval and must comply with GDPR.

For more information, contact us at the addresses provided.

Google Analytics

This website uses Google Analytics. Cookies are used to collect information, including IP addresses, which are sent to Google servers in the USA. Google uses this information to analyze website usage. Users agree to data treatment by Google. Cookies can be disabled in browser settings. The Google Analytics opt-out plugin can prevent data collection. Further information is available in Google’s privacy policy. IP-Masking is used. Google Analytics is used for AdWords and Double-Click-Cookie analysis, which can be disabled in Google ad settings.

Google Fonts

This website uses Google Fonts. Your browser loads fonts from Google servers. Google receives your IP address. The use of Google Fonts improves the visual experience. Further information is available in Google’s privacy policy.

SSL Certificate

Personal data is protected by SSL encryption. A padlock icon indicates a protected connection.

Important Note:

• This privacy policy is a template and must be reviewed and customized by a legal professional to ensure compliance with all applicable laws and regulations.
• Always keep your privacy policy up-to-date.

Information We Collect

Personal Information: Name, address, phone number, email, and payment details.

Package Information: Contents, weight, dimensions, and destination.

Technical Information: IP address, browser type, and device information when you visit our website.

How We Use Your Information

To process and deliver your packages.

To communicate with you about your orders and provide customer support.

To improve our services and website functionality.

To comply with legal obligations and prevent fraud.

Information Sharing

We do not sell or rent your personal information to third parties.

We may share your information with trusted partners, such as delivery carriers and payment gateway providers, to fulfill your orders.

We may disclose information if required by law or to protect our rights and safety.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.

Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

You can disable cookies in your browser settings, but this may affect website functionality.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

Your Rights

You have the right to access, update, or delete your personal information.

To exercise these rights, please contact us at info@spn-express.com.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

International Transfers

If you are using our services from outside italy, your information may be transferred to and processed in italy.

Contact Us

For questions about this Privacy Policy, please contact us at info@spn-express.com

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